Need any help?
Support Methods
We've got various support methods to help you with your domain or web hosting package. All you got to do is ask!
Knowledgebase
We're constantly updating our knowledgebase with all the information you may need. You should check this before asking a question via live help or support tickets.
Click here for the knowledgebase
Auto Help Center
We're in the process of creating a new system that will suggest the best method for you to get support or to solve your issue. This system is constantly evolving.
Click here for the auto help center
Live Chat (domain registrations only)
Our new live chat system is great for one-to-one support regarding domain name registrations and transfers only. Please note that live help is not 24/7, nor is it open during the full opening hours (as specified below).
Support Incident
When you submit a support incident with us, you are guaranteed of a swift personal and helpful reply from our support team. Give us your problem, and we'll give you a solution.
Click here to submit a support incident
Report Abuse / Spam / Incorrect WHOIS
If one of our clients is breaking our TOS; spamming or has incorrect Whois, you should use the abuse link. Please only report domains that genuinely are abusing the TOS; spamming or have incorrect Whois. Complaints in general about the website do not count.
Support Hours
Monday - Friday (excl holidays):
9:00 - 21:15
Saturday & Sunday (excl holidays):
11:00 - 18:00
National holidays (Christmas, Easter & New Year):
12:00 - 16:00
(Emergency tickets will automatically be sent to agent's personal telephone number)
Local holidays (Bank Holidays, Certain school holidays):
12:00 - 18:00
Live help hours may vary, depending on the current queue.